Question 1

What is TrackPoint.ai?

Accepted Answer

TrackPoint.ai is an AI-powered simulation platform that helps sales teams, leaders, and professionals practice high-stakes conversations in a safe, repeatable environment. From cold calls and negotiations to executive presentations and difficult conversations, our platform provides instant, data-driven feedback so your team performs when it counts.

Question 2

How does it work?

Accepted Answer

It's a simple four-step process: 1) Select a realistic business scenario. 2) Practice with AI characters that respond dynamically. 3) Analyze your delivery, vocal confidence, message clarity, and body language. 4) Improve by tracking skill growth over time.

Question 3

What scenarios can my team practice?

Accepted Answer

TrackPoint.ai covers sales calls, discovery calls, objection handling, investor pitches, executive presentations, performance reviews, difficult conversations, client negotiations, and job interview preparation. You can also create custom scenarios tailored to your team's playbook.

Question 4

What technology do I need?

Accepted Answer

All you need is a computer or mobile device with a camera, microphone, and a stable internet connection. TrackPoint.ai is entirely browser-based — no software installations, no plugins, no IT setup required.

Question 5

How does TrackPoint.ai help my sales team?

Accepted Answer

TrackPoint.ai gives your reps a 24/7 AI sparring partner to practice everything from cold calls to closing. New hires ramp faster by rehearsing your messaging and methodology. Experienced reps sharpen objection handling and pitch delivery. Managers get data on who's ready for real client conversations.

Question 6

Can I create custom simulations for my organization?

Accepted Answer

Yes. Team plan customers can use our AI Simulation Builder to create scenarios that mirror your exact sales playbook, HR policies, or product messaging. Control difficulty, objectives, and AI character behavior.

Question 7

Is there a free plan?

Accepted Answer

Yes. Our Free tier includes limited simulations and basic feedback metrics — enough to experience the platform and see the value before committing. No credit card required.

Question 8

What's included in the Pro plan?

Accepted Answer

The Pro plan ($29 CAD/month) includes 120 minutes of AI role-play simulations per month, unlimited interview coaching sessions, access to all AI scenarios, advanced feedback metrics, and priority support.

Question 9

Is my data private and secure?

Accepted Answer

Absolutely. All data is encrypted in transit and at rest, stored in enterprise-grade data centres located in Canada. We take data privacy seriously and comply with applicable privacy regulations.

Question 10

Are practice sessions used to train AI models?

Accepted Answer

No. Your practice sessions are never used to train any AI models. Your data remains yours. Learn more at our Trust Center.

Frequently Asked Questions

Platform

What is TrackPoint.ai?

How does it work?

What scenarios can my team practice?

What technology do I need?

For Teams & Organizations

How does TrackPoint.ai help my sales team?

Can I create custom simulations for my organization?

How do I get started with a team or enterprise plan?

Do you offer discounts for universities or non-profits?

Pricing & Plans

Is there a free plan?

What's included in the Pro plan?

What does the Team plan include?

Can my employer reimburse me for a Pro plan?

Privacy & Security

Is my data private and secure?

Are practice sessions used to train AI models?

Support

How do I get help or report an issue?

I have a question that isn't listed here.

Platform

Use Cases

Solutions

Company

Frequently Asked Questions

Platform

What is TrackPoint.ai?

How does it work?

What scenarios can my team practice?

What technology do I need?

For Teams & Organizations

How does TrackPoint.ai help my sales team?

Can I create custom simulations for my organization?

How do I get started with a team or enterprise plan?

Do you offer discounts for universities or non-profits?

Pricing & Plans

Is there a free plan?

What's included in the Pro plan?

What does the Team plan include?

Can my employer reimburse me for a Pro plan?

Privacy & Security

Is my data private and secure?

Are practice sessions used to train AI models?

Support

How do I get help or report an issue?

I have a question that isn't listed here.

Platform

Use Cases

Solutions

Company